Refund & Cancellation Policy

1. 7-Day Website Money-Back Guarantee

Paid licenses bought directly from our website are eligible for a full refund if you request it within 7 days of the purchase date. When a refund is issued, the associated license key is revoked and Pro access ends.

2. Microsoft Store Purchases

If you bought Pro through Microsoft Store or an in-app Microsoft flow, request cancellation or refund through your Microsoft account or the Microsoft Store support flow. We can help investigate activation or entitlement problems, but Microsoft controls Microsoft Store billing, refunds, subscription cancellation, and payment reversals.

3. How to Request a Website Refund

Email support@fastvideocompressor.com from the email address used for the purchase and include:

• Your order ID, invoice number, payment ID, or payment receipt reference.
• The email address used at checkout.
• The license key or account email if different from the payment email.
• A brief reason for the refund or the problem you faced.

We aim to acknowledge refund requests within 2 business days.

4. Refund Processing Time

Approved website refunds are issued to the original payment method through Razorpay. After approval, it typically takes 5-7 business days for the amount to appear, depending on your bank, card issuer, wallet, UPI provider, or payment platform.

5. When Refunds May Be Declined

A refund may be declined where:

• The request is made more than 7 days after a website purchase.
• The purchase was made through Microsoft Store or another platform that controls refunds directly.
• There is evidence of fraud, abuse, license sharing, piracy, chargeback misuse, or violation of our Terms.
• The license has already been refunded, revoked, replaced, or charged back.
• The issue is caused by unsupported hardware, unsupported files, user settings, third-party driver problems, or operating-system changes outside our control, and we have offered reasonable troubleshooting during the guarantee period.

These exceptions do not limit non-waivable rights you may have under applicable consumer protection law.

6. Cancellations and Renewals

Website 2-Year and Lifetime plans are one-time purchases and do not auto-renew unless the checkout page says otherwise. If you purchased a recurring plan through Microsoft Store or another platform, cancel future renewals through that platform before the renewal date. Canceling a subscription stops future renewal; it does not automatically create a refund for past billing periods unless the platform or applicable law allows it.

7. Failed Delivery or Activation Problems

If payment completed but your license or Pro access did not appear, contact support@fastvideocompressor.com with your payment reference. We will first try to deliver or repair the license. If we cannot provide access after a confirmed website payment, we will refund or otherwise resolve the issue according to this policy and applicable law.

8. Chargebacks

If you file a chargeback or payment dispute, the related license may be suspended or revoked while the dispute is investigated. Contacting us first usually lets us resolve billing or activation issues faster.

9. Contact

For refund, cancellation, billing, or activation questions, email support@fastvideocompressor.com.